We currently offer a free standard delivery service would should be with you in 3 – 4 days from Dormibene Distribution Centre Hoddesdon, 12a Fawkon Walk, Hoddesdon, Hertfordshire, EN11 8TJ.
Our policy lasts 30 days. As confident as we are that you will love our mask, we do offer a full refund if you are not satisfied. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please do not send your purchase back to the manufacturer. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
We only replace items if they are defective or damaged.Â If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: Dormibene Distribution Centre Hoddesdon, 12a Fawkon Walk, Hoddesdon, Hertfordshire, EN11 8TJ.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: Dormibene Distribution Centre Hoddesdon, 12a Fawkon Walk, Hoddesdon, Hertfordshire, EN11 8TJ.
You will be responsible for paying for your own shipping costs for returning your item. If you are shipping an item over £40, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.